Refund policy

Effective Date 06/18/2026:

You are important to us and we do everything we can to check your order accuracy prior to shipping. If you have received an incorrect product or the products are damaged please submit a return request through our portal and we will do our best to fix the issue.

Unused or lightly used products from our online shop may be returned for exchange, store credit, or refund within 30 days of the order delivery date.

Items must be returned in the original packaging.

Fitglow Beauty offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

Duty or import fees are the responsibility of the buyer.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://fitglow-cosmetics.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

If you have any questions about our return policy or shipping please contact us prior to placing your order.