FAQs

We may be able to add something to your order if your order has not yet shipped. Please make sure to email us at contact@fitglowbeauty.com with your order number and the changes you wish to make. Unfortunately, if your order has been shipped we cannot make any changes to your order and ask that you place another order with the new items you wish to order.

We will do our best to ship Pre-Order products in accordance with their expected ship date. If this changes, we'll do our best to let you know. You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order products. Please email us at contact@fitglowbeauty.com if you need to update any of this information. Although your product will not be shipped out immediately, you will be charged at the time you've completed your Pre-Order details and payment.

Oh no! We are sorry about the inconvenience. You are important to us and we do everything we can to check your order prior to shipping. If you have received an incorrect product or your order is missing an item, please email us at contact@fitglowbeauty.com immediately and we will do our best to resolve the issue. Please include your order number and pictures of the incorrect product(s), if applicable. If your order is missing an item, please contact us within 48 hours of receiving your package so our team can further assist.

Oh no! We are so sorry to hear your item(s) arrived damaged. Please contact us immediately at contact@fitglowbeauty.com after receiving your package so we may look into this for you and further assist.

We would be happy to make changes to the shipping address on all orders that have not yet shipped. Please email us at contact@fitglowbeauty.com with your order number and the correct shipping address you would like your package to be shipped to. Unfortunately, we are unable to make any changes to orders that have already been shipped.

Yes! We want to make it as easy as possible to stock up on your skin health essentials. For our US customers, standard shipping is free on all orders over $45. If your cart is under that amount, a simple flat shipping rate applies. We automatically select the most efficient carrier for your specific address, which is usually USPS. For our Canadian customers, shipping is on us for orders over $95 USD. We also ship internationally using FedEx International to ensure you have full tracking visibility and reliable delivery to your door. Just a quick note on timing - if you choose expedited shipping at checkout, that speeds up how fast the carrier travels to you, but our standard processing times to carefully pack your order still apply.

We do ship our products internationally. Please email contact@fitglowbeauty.com with the country you would like to ship to and we will gladly let you know if we are able to ship to your country. These are the countries we currently ship to: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Australia, Bahamas, Barbados, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand (16 of 17 regions), Singapore, United Arab Emirates (Dubai), and India.

Our team packs and ships orders Monday through Friday. We aim to get most orders out the door within one business day because we know you are eager to start your routine. During busy moments like a new launch or sale, we might need a little extra time to prepare your order. Please keep in mind that this processing time is separate from the shipping speed you select at checkout.

We are so sorry to hear you still haven’t received your package! We know how excited you are to receive your new products. Sometimes the shipping carrier will scan your package before the package has been delivered. We recommend allowing a few days before contacting us or the shipping carrier to allow delivery to be reflected accordingly. In the case you’re unable to find your package, we recommend checking with your neighbours as sometimes packages are delivered to a neighbour's house or mailbox by mistake. We are not affiliated with any shipping carrier so please contact them directly with any questions regarding lost or stolen mail.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number where you can check the status of when your package will be delivered. Please allow 24 hours after your package has been shipped to see an update in the tracking.

International + Canadian orders: Duties are typically not charged after the initial purchase. Unfortunately, duty or import fees are the responsibility of the buyer if charged as we cannot guarantee they will not happen.

Unfortunately, only one discount code can be used per order and cannot be combined with other promotions.

Discount codes included in a previous order or newsletter will have an expiration date listed. If you have any questions regarding specific discount codes, please don’t hesitate to reach out to us.

Welcome to the Fitglow family. You can sign up for our newsletter for an exclusive discount code sent directly to your email. There are several ways you can sign up. There is a pop-up that prompts you to sign up for our newsletter as soon as you visit our website or you can sign up on the footer of our website under ‘newsletter sign up’. When you sign up, you will receive your welcome code via email with a 15% off code that you can use on your first purchase! Happy Shopping!

Thank you so much for expressing interest in Fitglow Beauty. We do have a program for licensed estheticians, MUAs and cosmetologists. Please email contact@fitglowbeauty.com a copy of your business card, website, email, company, proof of licensing. Applications are continuously reviewed and processed. If you qualify for a pro discount, our team will get you set up in our system. We look forward to receiving your email!

Oh no! We are sorry to hear that you would like to return your products. Please note, that all orders placed during a promotion in which you received bonus items are final sale and may not be returned. Bonus items may not be returned or exchanged for monetary value. We reserve the right to terminate promotions at any time without prior notice.

Please email us at contact@fitglowbeauty.com with your order number and the code you would like to apply to your order and we will gladly let you know if your discount code is applicable to add to your order.

Unfortunately, only one discount code can be used per order and cannot be combined with other promotions.

We have a complexion matching tool on our website where we will gladly color match you for foundation and concealer.

We would love to help recommend some skincare products that we think your skin would love! Please email contact@fitglowbeauty.com with all the information you would like us to know about your skin type. Please include: - What skin type you have - If your skin is sensitive or reactive - What your main skincare concerns and goals are - What climate you live in

We know you’re super excited for your favourite product to be restocked. Now, we’ve made it easy for you to know when your go-to goodies are back. There will be a ‘sign up to be notified’ section on each sold out product where you’ll be able to enter your email to be notified once items are back in stock.

Unfortunately, limited edition products will not be restocked once they sell out. Other restocks will be announced via our newsletter. Make sure to sign up for our newsletter at the bottom of our website to be the first to know of new restocks and launches.

Unfortunately, we are unable to merge two different accounts. We are very sorry for the inconvenience, we understand how frustrating this may be. Moving forward please remember to continue using the email you would like to continuously use.

Your points will expire within one (12 month) calendar year. To collect and redeem points, be sure you are shopping with the same account and email each time. We will not be able to combine points, rewards or offers from various accounts, even if it is the same account holder name.

We made joining super easy! You can join by creating an account with us. You’ll earn 25 points just by creating an account and then you’re set to earn points as you continue to shop. Please make sure to sign in with the same account (and email) each time you shop. As you spend, you’ll level up to higher tiers to access even more rewards benefits.

We are very excited to introduce our rewards program. At this time we are unable to honor any previous purchase made if you did not place it while logged into your account where you would like the points reflected. Please make sure to use the same account on all future orders so you can earn, shop and redeem every time.

No, unfortunately, we are unable to apply both discount codes and points to your order. Our system will only allow you to use one of the two.

It happens! We've made it easy for you to access your redeemed code history. Once you're logged into your account, you can browse all expired and current active codes by clicking on 'Rewards History'. Please note unused points expire within one (12 month) calendar year of when they were earned.

The Beauty Club is our loyalty rewards program designed to give you access to exclusive offers, free product samples and additional perks. Once you become a Beauty Club member, you will be able to earn points on every purchase and redeem them for cash* value. Plus, there's additional ways to earn points; refer a friend, leave a review on your go-to product and follow us on social media.

The more you spend, the higher your tier, the more benefits you’ll unlock. You’ll automatically start at the Beauty Club. Once you spend $500 within one calendar year, you’ll level up to Beauty VIP Club. The VIP Tier will grant you access to exclusive promotions, and pre-releases. The best part? All Beauty VIP members will receive 1.25x points per dollar spent.

All verified buyer reviews will qualify to receive points after reviewing a product they have purchased. At this time, we are not able to honor points on any product review left that is not deemed verified.

Unfortunately, we are unable to accept returns for products purchased from one of our retailers. Please reach out to them directly for more information on their return policy.

Individual products from a kit and all bonus products are non-refundable and non-exchangeable. All qualifying orders placed during a gift with purchase promotion are final sale and may not be returned.

Shipping costs for returns are the responsibility of the buyer. We do not provide return shipping labels at this time unless your original order was completed without Checkout+.

Oh no! We are sorry to hear that you would like to return your products. Please note, that all orders placed during a promotion in which you received bonus items are final sale and may not be returned. Bonus items may not be returned or exchanged for monetary value. We reserve the right to terminate promotions at any time without prior notice.

You are important to us and we do everything we can to check your order accuracy prior to shipping. If you have received an incorrect product or the products are damaged please submit a return request through our portal and we will do our best to fix the issue. Unused or lightly used products from our online shop may be returned for exchange, store credit, or refund within 30 days of the order delivery date. Items must be returned in the original packaging. Fitglow Beauty offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal. Duty or import fees are the responsibility of the buyer If you have any questions about our return policy or shipping please contact us prior to placing your order.

Afterpay is a simple shop now, pay later installment feature that allows you to pay for your purchase in four equal installments, every two weeks. All you need in order to qualify for Afterpay is a valid U.S resident address, to be over the age of 18 and an U.S credit or debit card.

For any returns or exchanges, you can contact our customer support team directly at contact@fitglowbeauty.com. Afterpay will automatically be notified of the return and will process the appropriate refunds. Returns or exchanges made with Afterpay purchases are still subject to our Return Policy.

At this time, Afterpay is only available for U.S customers, only.

Afterpay is a third party authorized payment installment feature that we offer only directly via our website www.fitglowbeauty.com. For any questions regarding your Afterpay account or approval queries, we suggest logging in directly into your Afterpay account or contacting Afterpay directly at info@afterpay.com.

Afterpay installment payments are scheduled for three equal installments following your initial purchase in bi-weekly segments. If you fail to make a payment, Afterpay automatically charges an $8 late payment fee to your account and an additional $8 fee if payment is not made within 7 days. For more details, please reference the Afterpay Purchase Payment Agreement. We cannot control, modify or stop any late payment fees.