Cloud Collagen Lipstick Balm | Skincare & Long-Lasting Color

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Peony - Bright Coral Pink

Age:: 35 - 44

Skin Type:: Combination

Would you recommend to others?: Yes

Best blush/cheek balm ever! I stocked up while it was on sale

Best blush/cheek balm ever! I stocked up while it was on sale. It’s the perfect pink, blends beautifully, and lasts!

Buff - Soft Matte Earthy Beige Nude

Age:: 45 - 54

Skin Type:: Normal

Would you recommend to others?: Yes

Best balm, perfect colors

Love the formula for these balms, so soothing with the perfect amount of color.

Glad - Soft Matte Pale Plum

Age:: 35 - 44

Skin Type:: Normal

Would you recommend to others?: Yes

Glad - Soft Matte Pale Plum

Superior and

Superior and natural

Age:: 35 - 44

Skin Type:: Normal

Would you recommend to others?: No

Packaging broke, but Fitglow took my concerns seriously.

Following a critical review, I was contacted by the Vice President of Fitglow who made me feel heard about a package that was defective.

She found a satisfactory solution and acknowledged that my loyalty as customer was worth more than the standard product warranty to make me feel satisfied.

I look forward to further purchases!

Hi Jennifer, thank you for taking the time to share such detailed feedback. We were so sorry to read about your experience, and we reached out to you privately last week as soon as we saw your review to learn more.

We want to sincerely apologize that our communication missed the mark and left you feeling unheard and unvalued as a loyal customer. That is never our intention. While the product in question was purchased 19 months ago, which is well outside our standard 30-day return policy, we agree that the situation should have been handled with greater care.

We are founded on solving skin frustrations, and we are disappointed that we created such a negative experience for you. We have taken your feedback very seriously and are using it as a critical training opportunity for our team to ensure we better handle these situations in the future. We appreciate you connecting with us, and we wish you all the best.

Sincerely, The Fitglow Beauty Team

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Cloud Collagen Lipstick + Cheek Balm

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